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We have just purchased a Ford Fiesta from Bristol Street Motors Derby and we would like to express our appreciation for your excellent service, in particular for the help of one of your sales executives in Derby.
We had come to Bristol Street Motors on a cold but sunny Saturday morning with the intention of visiting a number of used car dealers, but in the course of our dealings we concluded that there was no point looking elsewhere.
He was kind and considerate and, although there was a lot of information to give us, he never once made us feel that he was trying a hard sell. He just let your products and his enthusiasm do the talking.
We were offered other resources such as GAP and Diamondbright but we never felt that he was trying to push these products against our wills.
So we have had a brief and relatively painless experience in relation to buying a used car and we also got a very good price for the car we traded in, which saved us a lot of time and meant that we were able to go through with the sale without any delays.
He kept in touch with us throughout the whole process as he promised he would so we knew where we were in the process at all times. He was also very flexible with his own time to accommodate our existing social commitments without once giving us the feeling that we were testing his patience.
We will definitely be back to you in the future when we need to replace one of our cars and we have already recommended your company to relatives.
thank you very much for your help.
G & L Moran, Used Cars Derby
I would like to bring to your attention your sales executive who is a consumate professional - courteous, knowledgeable and having great empathy with her customers. I have absolutely no doubt that she was the reason I ordered my car and I will place the next one too with yourselves.
A Barber, Used Cars Derby
Thank you very much. The way the sales exec dealt with us and found us a car was excellent.
Sales Customer, Used Cars Derby
I have not used your dealership before but will not be going anywhere else in the future. Your customer service is second to none and your staff are a credit to your company.
J Buxton, Used Cars Derby
I recently bought a car from your Derby used car centre. I would just like to say how happy I am with the car and the service that was provided. The guy I dealt with was extremely helpful. I did have a very slight problem after the sale and he dealt with it in a professional, efficient manner. I will have no problem in recommending your showroom to friends when they are looking for a car.
D Wilson, Used Cars Derby
I would like to take this time to say a huge thankyou to Nadeem. I was browsing but not actually looking to buy a car yet. I was looking around when I was approched by Nadeem. He was extremely helpful, and nothing was too much trouble.
Nadeem found a car that suited me Based solely on the fantastic customer service I recieved I then decided to buy this car. That was all down to Nadeem. He is an assett to the company. I was so pleased I have been telling a lot of people about the service I have recieved. I told my dad and the next day he bought a new BMW. Customer service goes a long way. Keep it up Nadeem.
Mr R Learoyd, Used Cars Derby
I just wanted to e-mail you and let you know how well looked after I've been during my recent car purchase at your Bristol Street Motors Derby branch.
All of the members of staff I had contact with were friendly, but the main person I had contact with was Tony and he made me feel particularly at ease. He had a warm and friendly manner. He also returned any calls I made, spent time answering my many questions, and took a lot of effort to ensure I was completely happy, even post sale.
He was also very knowledgeable and positive about your company.
I just thought you might like to hear that your employees are excellent representatives of your company,
T Grandfield, Used Cars Derby
I just wanted to let you know how delighted I was with the service received during the process of a new purchase. I have just picked up the vehicle this morning, and I would like to comment on what a fantastic experience it has been from start to finish.
Wayne was the Sales Executive who has guided me through the process, and I cannot sing his praises highly enough. It has been a first class experience and one that I would always recommend.
N Sullivan, Used Cars Derby
We recently purchased our car and would like to say how helpful Paul and Vernon were. We had initially only gone for a look at what was avaliable and the offers and service were so good we came away having purchased a car.
S Casey, Used Cars Derby
Excellent service from start to finish. Great advice from Wayne in sales - but not pushy. Would recommend and would buy from Derby again.
R. Davies, Used Cars Derby